Start your career at ArteDigital

CAD Business Process Specialist/Analyst

Job Description:

Candidate is expected to know, or learn as needed, enough about CAD-related business people/processes/products AND about PLM and CAD tools to partner with business to properly solve problems and make improvements. Objective should always be solving problems and creating solutions while avoiding/minimizing/reducing complexity and/or customizations (Simplicity:  The art of maximizing the amount of work not done!).

Indispensable Requirements:

• Bachelor’s degree in the Engineering field, or 3-5 years of work experience with Creo Parametric.
• Experience and knowledge of PLM and CAD tools, including primarily PTC’s Creo Parametric application, which uses PTC’s Windchill for PLM.
• Ability to solve difficult problems, write a clear problem statement (NOT including solutions), understand and write requirements, and create optimal conceptual/solution designs that (as needed) can be used by developers in technical design. and coding.
• Significant project management, data management, and Windchill/Creo software skills are required.
• Conversational English.

Preferred Requirements:

• Experience supporting/training/administrating Creo Parametric or Windchill.
• Strong background or aptitude/interest in computer science.

Location:

Tijuana, B.C., Mexico.

Senior System Administrator

Indispensable Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 4 Years of experience as a Palo Alto Engineer, with a focus on firewall configuration, policy management, and security.
• Proficiency in Palo Alto firewall technologies, including PAN-OS, Panorama, and threat prevention mechanisms.
• Strong experience with Azure networking, including VPNs, ExpressRoute, and security groups.
• Familiarity with security best practices, compliance standards, and risk assessment methodologies.
• Scripting and automation skills (Python, PowerShell, etc.) for firewall and network tasks.
• Excellent problem-solving and troubleshooting abilities, with a keen attention to detail.
• Effective communication and collaboration skills.

Preferred:

• Palo Alto Networks certifications (e.g., Palo Alto Networks Certified Network Security Engineer, Palo Alto Networks Certified Security Automation Engineer).
• Microsoft Azure certifications (e.g., Microsoft Certified: Azure Solutions Architect, Microsoft Certified: Azure Security Engineer).
• Experience with cloud security frameworks and strategies.
• Knowledge of other network and security technologies (routing, switching, IDS/IPS, SIEM, etc.).

Modality:

100% Remote.

Web Developer

Indispensable Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 3 Years of experience as Web Developer.
• 3 Years of experience as Sitecore.
• Conversational English

Location:

100% Remote.

Senior C++ Developer

Job Description:

We are seeking a Senior C++ Developer with a minimum of 5 years of software development experience, who is passionate about crafting high-quality code and has a deep understanding of SOLID design principles. As a Senior C++ Developer, you will play a crucial role in our agile development processes and contribute to both native and web UI development projects. Your expertise in C++ programming and commitment to best practices will be essential in delivering efficient and reliable solutions.

Indispensable Requirements:

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• Minimum of 5 years of proven experience as a C++ Developer, with a strong portfolio of completed projects.
• In-depth understanding of SOLID design principles and their practical application in C++ development.
• Familiarity with agile development methodologies and tools.
• Proficiency in native C++ development, including memory management, performance optimization, and debugging.
• Experience in web UI development, using technologies such as HTML5, CSS3, and JavaScript.
• Strong problem-solving skills and the ability to work effectively in a collaborative team environment.
• Excellent communication skills, both written and verbal.
• Self-motivated and proactive, with a passion for continuous learning and improvement.
• Conversational English.

Responsabilities:

• Design, develop, and maintain robust and efficient C++ applications, ensuring adherence to SOLID design principles.
• Build applications utilizing maintainable architecture to ensure long-term scalability and code maintainability.
• Coach and mentor other developers through architectural and design efforts, fostering skill development and knowledge sharing.
• Create native and web-based UI components that provide exceptional user experiences.
• Collaborate with cross-functional teams to understand project requirements and translate them into technical solutions.
• Write clear and concise technical documentation to facilitate code maintenance and knowledge sharing.
• Participate in agile development processes, including sprint planning, daily stand-ups, and retrospectives.
• Perform code reviews and provide constructive feedback to maintain code quality standards.
• Investigate and troubleshoot complex software issues, proposing and implementing effective solutions.
• Stay up-to-date with industry trends and advancements in C++ development and UI technologies.

Modality:

100% Remote.

Technical Support

Job Description:

The Technical Support Role primarily focuses on providing product support and resolution to customers and contributing to product maintenance. This role’s key focus is to ensure support is completed within the company Service Level Agreement’s timelines. Work within the support team to maintain and develop internal and external knowledge-based documentation.

Indispensable Requirements:

• 3 to 5 years of experience in software support/technical support.
• Strong written and verbal communication skills.
• Strong motivational and empowerment skills.
• Previous software support experience desirable.
• Excellent analytical and critical thinking skills.
• Takes initiative.
• Works well with all kinds of people.
• Remains Calm Under pressure.
• Conversational English.

Responsabilities:

• Manage incoming calls and emails to ensure courteous, timely and effective resolution and ownership of end-user Product, infrastructure and integration issues.
• Contribute to problem resolution and document, embed an increasing level of knowledge in the support team as required.
• Seasonal Software Installations as required.
• Available for seasonal rosters – this will include overnight work during peak seasons as well as on-call weekends
• Effective and timely communication with customers & internal teams.
• Create and develop documentation.
• Accurately capture time spent.
• Develop and maintain collaborative relationships with key clients.
• Establish and maintain active and constructive relationships with other teams in the organization.

Modality:

100% Remote.